Sustineo was engaged in 2014 to undertake a skills identification project for the Australian Civil-Military Centre (ACMC). The original conceptualisation of the task was framed in terms of skills, with the expectation that the support required to address this need would be provided through learning and development offerings. However the focus of the task evolved over the course of the assignment in response to the information collected and analysed through stakeholder consultation and literature review.
The resultant ACMC Skills Identification Project was implemented by Sustineo in collaboration with the ACMC, and focused on the cross-cutting skills and understandings required in civil-military-police interactions, particularly in complex emergency responses.
Discussions were undertaken in the early stages of the project’s implementation to identify and agree the interview approach, questions and respondents as well as the report structure and format. A wide range of literature was sourced, including from ACMC, interview respondents and from within the Sustineo team.
In support of the literature review, a range of consultations were undertaken in way of qualitative interviews and focus groups with a broad range of relevant government agencies from across the Civil-Military-Police spectrum.
The consultations with ACMC, the literature review and stakeholder interviews were used to identify a set of skills. The skills identified were presented in a report and through a conceptual model.
The key to this project was our ability to mobilise a skilled and experienced team familiar with the civil-military-police sector and to engage quickly with key stakeholders. The team’s knowledge of the sector, combined with their participatory approach, was a key factor in the success of the project.
Sustineo produced a report that described the differences in approaches and key characteristics between the civilian-military-police sectors and included a conceptual model for interagency interaction. The ACMC were thrilled with the result, describing it as ‘a watershed moment in ACMC history’.