Development of the Heart Support-Australia Strategic Plan

The challenge

Heart Support-Australia has been in operation for over 28 years as the national body providing support, services, and information for people living with a heart condition. Its programs and services aim to prevent secondary heart events through psychosocial support and assistance, reducing behavioural and lifestyle risk factors to prevent the progression of heart disease.

With an established network of 15 branches across Australia and trained volunteers providing a range of programs to support and assist people living with a heart condition, a strong and contextually appropriate strategic plan is key to the organisation’s future success.

Our approach

The Sustineo team took a collaborative and consultative approach to the development of a robust strategic plan. The initial steps included a review of key documents to analyse HS-A’s internal and external environment, followed by participatory engagement with senior executives and the Board to identify key objectives. Working in collaboration with the CEO, Sustineo developed the overall framework for the strategic plan and designed and facilitated a planning workshop with the Board. Through this workshop the Sustineo team clarified HS-A’s future directions and identified key elements of the strategic plan and an associated performance framework to guide HS-A over the next three years.

Outcome

The final strategic plan clarified HS-A’s role and vision for the future, highlighted clear priorities for HS-A’s work, and provided practical indicators to measure progress and performance. It also provided guidance for HS-A to reposition itself and focus on strengthening its program offerings, governance, and financial sustainability moving forward. The combination of analysis, engagement with stakeholders, and iterative development was key to the success of this project.