Department of Employment - Improving the Programme Assurance Mechanisms for JSCI Change and Circumstances Reassessment (2016)

Sustineo reviewed of the Department of Employment Job Seeker Classification Instrument (JSCI) Change of Circumstances Reassessment (COC-R) mechanism. This tool is uesd to determine the level of support offered to job seekers in periods of unemployment. 

We used a mixed methods approach including; desktop analysis of comparable programme in other government departments and industries within Australia and internationally, engagement with stakeholders at the Department of Employment national and state/territory offices and interviews with a selection of service providers in all states and territories and their peak bodies.

Our review resulted in a set of short, medium and long-term recommendations for the Department to implement improvements in a staged manner, aligned with the timetable for broader developments in digital service delivery. As a result of our approach and consistent open communication with our client, the Sustineo team was able to bring both process-level and strategic-level insights to the problem and provide holistic and integrated analyses and solutions. 

Methodology Matters

Our research manager Tom Sloan argues for the importance sound research design and methodology in private sector consulting.
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APEC Virtual Centre Workshop

Yesterday Sustineo’ Business Development and Research Manager, Tom Sloan, presented at the 2016 APEC Virtual Centre Workshop in Seoul, South Korea.
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Ideas in Brief #9 - Challenges of Deep Sea Mining in the Pacific

In the 9th Ideas in Brief, current intern Kat Sharp explores some of the challenges confronting the mining industry as it shifts its focus to deep sea mining in the Pacific.
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