Department of Employment - Improving the Programme Assurance Mechanisms for JSCI Change and Circumstances Reassessment (2016)

Sustineo reviewed of the Department of Employment Job Seeker Classification Instrument (JSCI) Change of Circumstances Reassessment (COC-R) mechanism. This tool is uesd to determine the level of support offered to job seekers in periods of unemployment. 

We used a mixed methods approach including; desktop analysis of comparable programme in other government departments and industries within Australia and internationally, engagement with stakeholders at the Department of Employment national and state/territory offices and interviews with a selection of service providers in all states and territories and their peak bodies.

Our review resulted in a set of short, medium and long-term recommendations for the Department to implement improvements in a staged manner, aligned with the timetable for broader developments in digital service delivery. As a result of our approach and consistent open communication with our client, the Sustineo team was able to bring both process-level and strategic-level insights to the problem and provide holistic and integrated analyses and solutions. 

Sustineo joins Australian Water Partnership

We're excited to have recently joined the Australian Water Partnership! AWP does amazing work connecting Australian water and development experts with projects which foster water security across the Indo-Pacific region.
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We have moved!

After nearly 5 years based in coffee-infused Braddon, the Sustineo Team has moved to a new office space in Deakin. This brings us closer to key clients, and by keeping our overheads low we are able to continue to deliver outstanding value. Our new location and contact details are listed in the Contact page.
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Methodology Matters

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